Delivery and Collections

DELIVERY AND COLLECTIONS

Delivery service is only available on address in Hong Kong and Macau.

Hong Kong area: Delivery Service is free for purchases HK$1,000 or above at Baby Star’s website. Purchase value below $1,000 will incur a $60 delivery fee.

  • Service area include: Hong Kong Island, Kowloon and New Territories.
  • Delivery service is not available for:
  1. Outlying Island (Lamma Island, Cheung Chau and Discovery Bay);
  2. Closed areas (Lo Wu, Man Kam To, Sha Tau Kok, Lok Ma Chau) Village and building with no lift;
  3. Delivery service is based on one single destination only;
  4. Delivery will be arranged within 2 weeks after the acceptance of order (subject to the stock availability);
  5. Delivery date and time are determined by the Dao Shing Co;
  6. For Tung Chung and Ma Wan area, delivery time may vary. Customer is required to pay an addition $150 for delivery service to Ma Wan; and
  7. For building without lift to access the floor of the delivered address, an extra charge of $50 per floor will be charged to the customer. Customer is responsible to declare this special arrangement upon the order.

 

Macau area: Delivery fees will be charged to any delivery address in Macau. Customers should contact Baby Star by emailing us at askus@babystar.com.hk to check the delivery cost before ordering.

 

We endeavour to dispatch all products ordered as soon as possible after the order has been placed and accepted by us. You will be contacted and given an indication of the expected delivery date via phone by our customer service..

Alternatively, you may choose to collect the products ordered by you at our distribution center in Hong Kong. You need to present the email when the order is collected.

In case of any disputes, Baby Star reserve the right of the final decision.

You need to sign a confirmation of receipt of the products when the products are received or collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Baby Star. You also accept the associated transfer of responsibility in the same way.

 

Distribution Center:

Address: Unit 1, 1/F., Block A, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Chung, N.T., Hong Kong

PHONE: 2422 8552

OPENING HOURS: Monday - Saturday 1:30pm - 5:30pm (Public Holiday excepted)

 

 

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