Terms & Conditions

TERMS AND CONDITIONS

Welcome to the Baby Star’s (Baby Star”, “we” or “us”) website (“Our site" or "Site"). Please read these Terms & Conditions  (“Terms”, “Terms and Conditions” ) carefully before using the website operated by Wenson Development Limited.

By accessing this website you agree to these Terms & Conditions. If you do not agree to them you may not use this website and should leave it immediately.

Baby Star reserves the right to modify the Terms & Conditions at any time. Please read the Terms & Conditions and check back often. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the site.

 

REGISTRATION 

To use some of the services or features on this site you will need to register. You are required to provide information that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address askus@babystar.com.hk. We may also change registration requirements from time to time.

Please refer to our Privacy Policy for information about how we use your data.

In using the site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.

 

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site, you will be required to provide your personal and payment details that are warranted by you to be both valid and acurrate (real name, phone number, delivery address, e-mail address, payment details and other requested information as indicated).

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

Product purchased by the buyer are for personal use or gift use and should not be re-sold, used for commercial purpose or any other commercial benefit. In addition, Baby Star reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By placing an order with us, you authorise us to charge on your credit/debit card via Paypal in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate credit checks and where Baby Star feels necessary, to transmit or to obtain information about you to or from third parties, including but not limited to credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

 

Pricing Policy

Prices shown on the Site are in HK Dollars (HKD $).

Prices shown on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Baby Star offers product for sale that we are in stock and available for delivery or pick up from our distribution center. Please be aware that we may be unable to deliver selected items due to production problems or quality check issues identified. In these circumstances we will notify you by email or phone and refund the payment to your credit/debit card or issue cheque within thirty days of being advised that item has become unavailable.

Baby Star will store a record of your transactions for a minimum of one year.

 

ACCEPTANCE OF YOUR ORDER

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and the contract between you and Baby Star will be completed when we send you an email to confirm the goods are ready to be dispatched to you or to be picked up. Only the goods listed in the confirmation email are included in the contract formed.

Baby Star reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  • The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
  • We identify a pricing or product description error.
  • We are unable to obtain authorisation for payment.
  • You do not meet the eligibility criteria to purchase as set out in this Terms and Conditions.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

 

INTELLECTUAL PROPERTY

All “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Baby Star and are protected by intellectual property and copyright laws.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Baby Star and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Baby Star. Any such unauthorized actions may result in civil consequences or criminal penalties.

Baby Star reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

THIRD PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by Baby Star. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

Baby Star is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

 

PRODUCT DESCRIPTIONS

Baby Star will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not guarantee that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Exchange Policy if you feel a product offered by Baby Star is not as described.

 

REFUNDS

All purchased merchandise is non-refundable.

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